I NEED TO TALK TO SOMEONE ABOUT COUNTERFEIT SOFTWARE REPLACEMENT - Microsoft Community


does know how can talk can answer 1 simple question? submitted counterfeit software report , ms requested send software , bunch of other info address in erir, pa. ok did , confirmed counterfeit , said they'd send replacement kit in 4-6 wks - jan 19, 2017. haven't rec'd replacement yet have called microsoft support 20 times in past 2 wks , every single call same....they verify personal info, ask more info, tell me need transfer "so , so" dept" being transferred, either disconnected, or next person asks me same exact questions , need escalate issue , call back....the call still hasn't happened. so, call in again , same thing happens on again after tell them disconnected.

can tell me how can in touch @ ms knows do??

hi roberta,

you contact our sales , support group clicking link.

you may check status of counterfeit report submission online.

microsoft respects privacy. learn more, please read our privacy statement.

please visit faq page if have additional questions.

let know if have other concerns.



Office / Unknown/other / Windows 8 / Office 2013



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