Outlook 2013 Autocomplete losing random addresses - Microsoft Community


hi

hope out there can this, cos it's strange one.

one of users has recurring problem autocomplete list lose addresses seemingly randomly.

it not lose of addresses, some, , these used addresses.

today complained has not retained address of recipient mailed yesterday.

i haven't been able find pattern yet, although seem affect external mail addresses.

i have recreated mailbox in exchange, ad user account - problem persists. created new outlook profile - problem persists. backed autocomplete cache, cleared it, imported backup of - problem persists. cleared , let build again - problem persists.

i have used nk2info check store, @ point discovered there 998 entries. little research later revealed outlook 2013 supports 1000 entries in autocomplete list; found registry tweak increase this, doesn't seem help.

pc runs win8 , office 2013, connected exchange 2007 (sbs2008).

has seen kind of thing before?

i have searched extensively no-one seems have had kind of issue - there's 'autocomplete not working @ all' issue (not relevant, cos work, mostly), , there's 'autocomplete empty' issue (also not relevant, cos not empty) nothing seems in between these 2 extremes.

note - know exchange old, upgrading either exchange 2016 or going office 365 question of when powers have made decision. either way, no-one else here has problem, disinclined blame age of server this.




Office / Outlook / Windows 10 / Office 2013



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