Office Stopped Working - Microsoft Community


all office 365 apps have stopped working these messages:

excel: api-ms-win-crt-heap-l1-1-0.dll missing.
powerpoint: api-ms-win-crt-runtime-l1-1-0.dll missing.
outlook: api-ms-win-crt-runtime-l1-1-0.dll missing.
word: api-ms-win-crt-string-l1-1-0.dll missing.

i've un- , re-installed no joy.  i notice install not show on account.  i don't know if makes difference, had changed account password, first thing morning had log in old 1 in place no wifi.  excel worked then.  once got office signed in updated password , nothing works (as above).

does have suggestions?  many thanks.

hi john,

we found thread (see doug robbins - word mvp's answer), includes instructions on how resolve concern. other community members found helpful. give try.

let know how goes.



Office / Unknown/other / Windows 10 / Office 365 Home



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