Outlook 2016 - can send and receive but don't actually receive. - Microsoft Community

i can press send , receive in outlook 2016 , completed normal, no issues.

i can send emails desktop outlook , not receive , receive emails on phone? 

can issue? 

hi,

there sever factors why cannot email messages using outlook desktop app. better assistance, know more information concern:

• when did issue first occur?
• what status can see on outlook app?
  
• did make recent changes on device or application settings?

for meantime, suggest check following steps can resolve concern:

make sure connected internet

1. start internet browser. example, start internet explorer.
2. type 1 of following addresses in address bar, , press enter.
   
   • http://www.microsoft.com
   • http://www.msn.com
     

make sure outlook account settings correct.

check link more information , workarounds set internet email account in outlook 2016.

delete suspicious email messages mailbox.

suspicious email messages may block receiving error message in outlook. if have suspicious email message, delete them using 1 of following methods:

• access mailbox using internet service provider's web-based email program. then, delete email messages.
• contact internet service provider , ask them delete email messages.

check antivirus manufacturer's website additional suggestions.

if antivirus software includes email-scanning feature, may have perform additional configuration tasks use outlook or outlook express antivirus software.

your reply important ensure assist accordingly.

Office / Outlook / Windows 10 / Office 2016