Outlook crashes when I try to save an HTML template file - Microsoft Community


i purchased new desktop computer replace obsolete pc.  subscriber office 365, downloaded , installed office.  set outlook email accounts, , attempted make new html message template use in weekly newsletter send out.

i can create template, select file tab in order try , save template, outlook locks up, (not responding) message.  can force outlook close , open normally, , well...until try , save template!

the strange thing have noticed outlook data files *.ost, instead of expected *.pst format.  not use exchange, not sure why saved *.ost files.

i hope has answer this...

update

i deleted profile entries in registry, deleted *.ost files computer , restarted outlook.  able save message template.  however, tried send message using template, outlook once again crashed.  becoming absolutely useless.

hi,

to assist better regarding concern outlook, suggest run repair tool office , see if it'll resolve issue. may check article troubleshoot outlook.

we'll glad hear feedback.



Office / Outlook / Windows 10 / Office 365 Home



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