Outlook 2010 Favourites disappearing - Microsoft Community


i've been digging on internet trying find fix problem no avail.

we have many 2012 rds servers running office 2010.

our outlook version 14.0.7177.5000

multiple users across multiple servers have reported same problem, when opening outlook, various favourites have disappeared.

i tried basics of recreating favourites, giving them new outlook profile , wiping local roaming profile server , creating new. tried /resetnavpane switch same problem happens every time.

during testing decided log onto server myself account (i work local pc, not rds, new account server) , found replicate same problem.

i found problem seems affect shared mailboxes added favourites folder though.

i recreated favourites , used mfcmapi open profile , viewed 'common views (hidden contents)' table , can see favourites listed.

whilst watching common views table, opened , closed outlook 5 or 6 times. favourite doesn't shift common views (hidden contents) table, in outlook disappear. found if closed outlook , reopened again, favourite reappear , wouldn't.

there doesn't appear pattern problem happens randomly. 

on time doesn't show up, shared inbox can right clicked , 'show in favourites' option can selected. @ point, it's added favourites , 2nd entry appears in table. on closing outlook, 2nd entry removed , i'm original problem.

is bug in version of outlook , if so, there fix?

hi,

since multiple users across server affected, suggest contact our professional support visiting link assisted accordingly. have experts ready assist regarding outlook concern.

let know if have concerns related microsoft consumer products.

regards.



Office / Outlook / Windows other / Office 2010



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