Outlook 2016 Does not search mail using From: To : even when i - Microsoft Community

split thread.

i work tejas , experiencing problem. 1 of difficulties in diagnosing problem it's intermittent. of time searching works perfectly, claims "no matches found" though know that's untrue , emails exist. on occasions emails appear if delete last character search , press return key.

in answer questions;

1. account office 365 account

2. via "microsoft exchange"

3. online (fyi problem happening outlook client installed on pc)

4. product information states "subscription product - microsoft office 365 proplus" , version 1609 (build 7369.2130)
5.below screenshots showing occasion when problem occurred. 

a. searched sent items emails to:joan , know lots exist, outlook states "no matches found" 

b. delete last character (i.e. change search to:joa , press enter key make outlook search again, , find emails i've sent joan.

hi t_w_89,

 

thanks update.

 

now know using outlook client version 1609 (build 7369.2130) office 365 account. problem seems client issue. please try using microsoft office configuration analyzer tool scan outlook client , check if there wrong outlook client.

 

meanwhile, since facing problem search function in outlook client, recommend follow steps below rebuild outlook client’s index. here steps:

1. open outlook client. select file > options > search > indexing options.

2. click “modify” check if “microsoft outlook” marked. if marked, should try disabling , re-enabling outlook. so, follow these steps:

a. deselect outlook indexing.

b. close outlook client.

c. wait 5 minutes, check in task manager outlook.exe not in processes tab.

d. open outlook client again, go , select outlook indexing

3. click “advanced” on “indexing options” page. select “rebuild” button on following page.

note: when index being rebuilt, search not work. should wait until index done rebuilding. time take index rebuilt depends on system using, amount of files need indexed, , file size.

 

by way, noticed colleague posted thread in our forum , our engineer provided steps him try. if tejas more familiar outlook client knowledge, recommend seek him , perform steps monique mentioned , tell results in original thread.

 

thanks,

barry

Office / Outlook / Windows other / Office 365 for business