Outlook DISCONNECTED - challenging one - Microsoft Community


greetings all,

i working remotely company based in london. using 3 computers; 1 desktop located @ company's offices (i connect remotely via logmein), other 2 pcs located @ home country jordan. unable connect outlook company e-mail  from home computers since week. both show outlook (have outlook 2007 in 1 , outlook 2013 in other) disconnected status same error on both shown when send/receive following:

task ''company name" reported error (0x8004011d) : 'the server not available. contact administrator if condition persists.'  

i accessing outlook e-mail home since years , none able figure why access problems happened @ same time on both home computers. many experts tried possible option can imagine without luck. tips know:

- in desktop located @ company offices in london outlook 2013 working fine , can send receive e-mails usual. setting shows can use outlook anywhere

- ping webmail.companyname.com both computers @ home show "returned time-out"

- webmail.companyname.com/owa working fine both home computers

- exchange same e-mail installed on mobile phone working fine   

- when trying setup new profile user same e-mail of home computers unable proceed because online search outlook settings failed

i read in forums possible research such ssl certificate expired! not sure if case or how check on one

any please

thank you

hi,

to better assist concern, please provide following answers below:

  • have check internet provider if blocking ports on internet connections?
  • are connecting email using vpn or secured connection?

we'll waiting response.



Office / Outlook / Windows 10 / Office 2013



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