Please help me - Microsoft Community


i have gotton email saying:

"folders in mail box have conflict rename following folder junk"

i'v tried fix no matter can't seem able change it.

hi sara,

issue due duplicate junk folders in outlook. further isolate issue, kindly verify following:

  • when did issue start?
  • are using computer or mobile device when encounter issue?
  • have tried deleting conflicting junk folder in outlook?
  • have tried logging in email domain using web browser, , rename or delete conflicting junk folder?
  • any recent changes made email account prior issue?
  • have tried removing , setting email account again in outlook?
  • what other troubleshooting steps have done resolve issue?

we're looking forward response.



Office / Outlook / Other/unknown / Unknown/other



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