Problems with accessing connected accounts - Microsoft Community


i unable access "group mailbox" 365 personal account. when login personal account, attempting open mailbox dropdown on profile tab, returns error "the custom error module not recognize error."

hi all,

issue posted service health dashboard (shd) incident ex97343 starting @ monday, march 27, 2017 06:45:00 am (utc). user experience of incident is: users may unable access shared mailboxes in outlook on web.

more info: users receive error message states: "the custom error module not recognize error." while we're focused on remediation, users may access shared mailboxes through outlook client. tenant administrators can view current information , updates on shd @ link here

https://portal.office.com/admin/default.aspx#@/servicestatus/servicestatushistory.aspx

if experiencing similar issue , not see shd post, please let know sharing tenant information via private message (pm) may indicate either scoping issue or independent problem.

affected customers identify information here, thread closed. may subscribe thread or refer shd updated information. post here once issue resolved on shd.​

regards,
aaron


Office / Outlook / Other/unknown / Office 365 for business



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