Reconnect Outlook Help Request - Microsoft Community


folks,

i have not been receiving email office 365/ outlook.mail 2 of 4 accounts. appears that, after having done research here in these community forums , microsoft's support website have reconnect outlook 2016 in order mail coming outlook.com work.

i did download , read microsoft's  january 26, 2017 paper entitled "reconnect outlook 2016 or outlook 2013 outlook.com uninterrupted email access" not should do. i.e. delete entire profile or accounts within profile. 

i have 1 profile  use office 365/outlook send , receive mail 4 different accounts. 2 of them imap accounts on isp's server , 2 of them outlook.com accounts. when go control panel , select mail see 1 profile name (chris). under profile 4 email accounts use. 

am required, in order "reconnect outlook"  to delete existing profile, create new one, , reestablish/reinstall 4 email addresses? seems microsoft's guidance says want sure before that. loose mail in 4 accounts or  only imap and/or outlook accounts, or none of above. 

finally, .ost , .pst files. them up, rename them, delete them, or else. 

enclosed picture of accounts taken control panel , subsequent menu choices. 

thanks, in advance, help.

best 

that best resolution current issue, , should able re-connect 4 emails main account. try connect 1 email @ time, check if receive , send messages without issues. if issue don't occur, may set profile old configurations.

you may want run pc in clean boot just sure no third party cause problem while working on profile.



Office / Outlook / Windows 10 / Office 365 Home



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