Outlook for Mac 2016 (15.30 (170107)) continually - Microsoft Community


split thread.

hi monique

i running office mac build 15.32 , still encounter same issue.

i've tried tricks, deleting keychain , on, issue temporarily solved , show again after closing , restarting outlook mac.

i have no problem when using other mail clients on other platforms (windows or ios) same mail account. mail.app on mac working smoothly account.
mac running mac os x el capitan version 10.11.6 (15g1217)

hope can help

regards

hi benoit,

 

firstly, i’d know type of account using. based on experience, solution of outlook mac 2016 asking account password problem clear keychain. since mentioned have tried deleting keychain, i’d know if following steps:

· make sure quite outlook , other office apps. go keychain access

· search "exchange" under login --> items , delete everything

· search "office" , delete everything

· search "adal" , delete everything 

· launch outlook

 

if not, please try above steps , check if problem persists. meanwhile, i’d know when issue occurs. when wake mac machine, when typing words in outlook mac client or randomly? also, please provide detailed version of outlook mac client, looks 15.32 (170304).

 

regards,

barry

 

 



Office / Outlook / Mac / Office 365 for business



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