Microsoft Support and Recovery Assistant for Office 365 keeps asking - Microsoft Community


recently, outlook 2016 stopped working. try simple repair tool didn't work. followed several pieces of advice on various forums , none of worked. eventually, downloaded recovery assistant. once gets "getting information account" stage, asks password, duly enter. however, requests password again. , again. , again. , picture. meanwhile, "getting information....." page continues spin meaninglessly.

yes, entering correct password. know 2 reasons. one, know password. two, i've deliberately entered false password , tells me immediately.

any help?

the recovery assistant only, far i'm aware, functions on full exchange mail accounts, not hotmail/outlook.com

have run ms utility? https://www.microsoft.com/en-gb/download/details.aspx?id=36852#

.

there have been numerous problems caused jun 17 update https://support.office.com/en-us/article/outlook-known-issues-in-the-june-2017-security-updates-3f6dbffd-8505-492d-b19f-b3b89369ed9b?ui=en-us&rs=en-us&ad=us&fromar=1



Office / Outlook / Windows 10 / Office 365 Home



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