Outlook 2016 installed on Mac running slow - lots of latency in - Microsoft Community

split thread.

this not helpful imap issue solution when:

1. company's department specifies how want outlook sync main server.

2. amount of emails involving account large , simple 'delete , re-sign' on account not address data lost in folders, time in downloading re-sign. risk high.

3. without diagnosing problem first - sounds flippant reboot request. let's try , find issue first. 

hi ralphlax,

 

i understand encounter issue when use outlook 2016 mac, there lots of latency in actions.

and investigate issue, confirm following information:

1. does issue occur after upgrade outlook mac 2016 version, or happening in version before? did changes outlook client or mac(for example, upgrading version) before issue happen.
2. how configure account in outlook 2016 mac, via exchange, pop or imap?
3. the detailed version of outlook mac client. example, version 15.32 (170107).

besides, please collect sample log , send further analyzing?

here steps:

make sure outlook running high cpu (or when can reproduce issue);    

1. open activity monitor (go finder > applications > utilities > activity monitor).
2. click cpu tab.    
3. double-click microsoft outlook. 
4. click sample process.    

when sampling done, send txt file

in order protect privacy, please send sample log via private message.

thanks,
amanda

 

Office / Outlook / Mac / Office 2016 for Mac