hi all:
i've seen other threads people same problem, none lead great solution. use outlook 16/365.t instant search refinement feature (click search box, click "from", "subject" or other refinements , add search term) works me, intermittently stops working , grayed out. can use days , randomly stops working in inbox folder, still works in sent folder. if log off , log in starts working again , other times not. thoughts?
hi fran,
firstly, please upgrade outlook 2016 client latest in file> office account> update options and create new profile see if there improvement. here relevant article regarding outlook search returns no matches found, may refer recommended resolutions check if can fix issue.
https://support.microsoft.com/en-sg/kb/2769651
note: although article applied outlook 2007, 2010 , 2013, of steps still valid in outlook 2016 , worth trying.
furthermore, i’d confirm more details issue:
1. detailed version of affected outlook 2016 client.
2. when setting personal account in outlook, search items expected?
3. try removing outlook index test issue.
a. in outlook, go file> options> search.
b. click indexing options. in pop window, select modify.
c. uncheck microsoft outlook> ok. test if there improvement
4. try rebuild search index in indexing options> advanced> rebuild. note that step may take several hours finish.
thanks,
toby
Office / Outlook / Windows 10 / Office 365 for business
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