Unable to empty the cache in Outlook 2016 for Mac. - Microsoft Community


i have synchronization problems outlook 2016 mac , trying to empty cache in outlook outlook can download items exchange account again.

i following office/support instructions follows:

  1. "make sure computer connected exchange server."
  2. "in navigation pane, ctrl+click or right click exchange folder want empty cache , click properties."
  3. "on general tab, click empty cache. after folder empty, outlook automatically downloads items exchange server."

problem nothing happens in step 2 when ctrl+click or right click on exchange folder: no menu appears cannot click in properties. therefore, can not follow step 3: click general tab , empty cache.

i have latest outlook update (v15.33) running in macos 10.12.4

¿any suggestions?

thanks

hi mediclips,

 

the hotmail account can configured via exchange mode. when configure account, choose outlook.com instead of other email.

 

regards,

monique



Office / Outlook / Mac / Office 2016 for Mac



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