Outlook for Mac 2016 won't open - dock icon bounces then stops - Microsoft Community


despite no changes in outlook (meaning updates), outlook mac 2016 not open.  the dock icon bounces , black dot appears, disappears , bouncing ceases.

i ran console see error message , said:

microsoft outloo[2248] copy_matching error domain=nsosstatuserrordomain code=-34018 "client has neither application-identifier nor keychain-access-groups entitlements" userinfo={nsdescription=client has neither application-identifier nor keychain-access-groups entitlements}

i have run disk utility , shows no errors.

any insights appreciated.

best,

mark

hi mark,

since containers cannot found, outlook profile might be corrupted. please create new profile via article below , check if helps.

https://support.office.com/en-us/article/manage-profiles-in-outlook-2016-for-mac-fed2a955-74df-4a24-bef6-78a426958c4c

 

please check again if can find containers folder manually looking under user folder on finder. please refer screenshot below.

 


 

gather log @ ~/library/containers/com.microsoft.outlook/data/library/caches/microsoft/uls/com.microsoft.outlook/logs.

 

and provide logs troubleshoot in this private message link. 

 

looking forward updates.

 

thanks,

lance

[updated ruel mayoya msft support, 5:27 am, march, 14, 2017 (utc)]



Office / Outlook / Mac / Office 365 Home



Comments

Post a Comment

Popular posts from this blog

Outlook Rules not Running Automatically - Microsoft Community

i have 3 rules in outlook 2013 installation set when email arrives check words in body, subject or header.  the rules not seem run automatically.  when run rules manually seem work fine.  i've had problem quite while.  recently, created new outlook profile did not fix issue.  i went , changed srs file srs.old did not fix either. please provide me suggestions fix. hi neil, in order isolate issue, we'd following information: have made recent changes or applied update device prior issue? which email account using? personal email account or work email account? for initial troubleshooting, suggest deleting rules , create again. this, may refer article below: manage email messages using rules looking forward response. Office / Outlook / Windows 10 / ...
Read more

message deleted by transport agent, event: LED=550 4.3.2 - Microsoft Community

i waiting email verification code *** email address removed privacy *** after signing visual studios account. have run message trace see why email not being delivered , given following message: led=550 4.3.2 queue.transportagent; message deleted transport agent i have looked error , saying message being stuck in queue, resolve unfreeze queue. however, in order need exchange toolbox or exchange management, no longer exists office 365 since eac came about. yet haven't found queue viewers in eac can manage , unfreeze queue.   my spam filter set @ 'bypass spam filters'. have whitelisted domain, , have set connection filter allows ip address domain come through. however, after running message trace, email still being dropped. any insight on why happening?  thanks hi suean-work, according description, have try many settings on side. confirm again ‘bypass spam filters’ settings. did mean have c...
Read more

Microsoft Office Exchange Error message - Microsoft Community

Image
received message when trying send email few users outlook desktop client  i checked of users , of them received emails others did not  working within wireless environment in office  any great thank in advance  your message did not reach or of intended recipients.         subject:  fw: panther: hold working sessions gt/rightpont       sent:     6/9/2017 11:26 am   the following recipient(s) cannot reached:         dax scott on 6/9/2017 11:26 am       giulia sergi on 6/9/2017 11:26 am       kia horton on 6/9/2017 11:26 am       micah swigert on 6/9/2017 11:26 am       rob hendricks on 6/9/2017 11:26 am       sarah wallace on 6/9/2017 11:26 am    ...
Read more