Cant receive or send emails - Microsoft Community


outlook 2016 mac.

was working fine. 

now authenticationfailed message

mac mail on same machine working normally. receives mail outside including gmail account.

i've tried setting new profile

any suggestions?

hi brent,

 

thanks updates.

the screenshot unavailable. wonder whether receive error message image shows.

if not, can click “picture” button upload screenshot instead of pasting directly.

if yes, given mac mail works fine, message means security settings may incorrect.

please check icloud settings referring article: microsoft outlook mac compatibility apple icloud.

 

if above doesn’t help, please share account configuration settings page further analysis via private message , check other settings via following article:

i can't send or receive messages outlook 2016 mac.

 

best regards,

vanessa



Office / Outlook / Mac / Office 2016 for Mac



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