Office 365 Outlook asking for verification (O365 - Microsoft Community


split thread.

i had user same issue he's on windows 10 , outlook 2016. i've verified mfa disabled on account. windows equivalent of fix be?

hi emchavez,

 

please navigate to hkey_current_user\software\microsoft\office\16.0\common\identity\enableadal in registry , make sure value set 0. 

 

if issue persists, since situation different olaf, i’d confirm following information narrow down issue:

  1. which account user using, office 365.com, outlook.com or others , how configured in outlook client, via exchange, pop/imap?
  2.  the detailed version of user’s outlook client. please navigate file> office account> office updates to check it.
  3. could provide more details symptom, screenshots? when issue happen?
  4. does issue happen in other office products, word?
  5. if possible, please set account in outlook client check if issue persists? can identify if issue related outlook client.
  6. what’s organization environment, pure exchange online or have on-premises environment?

regards,

monique



Office / Outlook / Windows 10 / Office 365 for business



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