Outlook for Mac 2016 - duplicate mail folders - Microsoft Community

i have outlook mac set on desktop , laptop, work email set on both imap. on imac, fine. however, on macbook, have duplicate mail folder customer. here's example of i'm seeing:

customers

aaron jones

bob jones

bob jones

charlie jones

so there 2 bob's, 1 of them actual mail folder. other phantom -- it's showing on folder list, attempting folder results in error, , right-click options grayed out. outlook won't let me delete, move, or rename phantom folder. it's sitting there, taunting me.

i can rename real folder, i've done (bob jones - real). doesn't change fact there's still phantom mail folder can't rid of on macbook.

i looked on mail server , errant mail folder not exist server-side. strictly client-side/outlook bug. i'm guessing outlook has sort of local cache of folder names server, there doesn't seem way refresh it.

help?

hi sylinx,

 

for outlook windows, can use tools change or delete folders. doesn’t work mac. there no other ways reset folder except right-clicking folder , deleting folder.

 

regards,

rick

Office / Outlook / Mac / Office 2016 for Mac