Outlook 2016 search function not working - Microsoft Community


can when outlook 2016 search function not working after rebuilding indexing.

hi ina,

 

if outlook version 1702 , build 7870.2020 or higher, i’d explain have been aware of issue , we’re working on resolve it. temporary workaround revert previous build (16.0.7571.2109). more details, please refer following article.

https://support.office.com/en-us/article/outlook-search-stops-working-after-updating-to-build-7870-2020-and-higher-0bcf0b06-320d-40c3-8cf0-7e3df90793ed?ui=en-us&rs=en-us&ad=us

 

to check outlook version , build, please navigate file > office account > product information.

 

if it’s not scenario, i’d collect information investigation:

 

  1. in outlook client, navigate file > office account, please let know detailed version of outlook.
  2. does return “no results” if search keywords? if no, please share more information regarding symptom.
  3. what kind of accounts use, imap, pop or exchange accounts?
  4. when did issue occur, after recent update?

 

best regards,

aaron



Office / Outlook / Windows 10 / Office 365 for business



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