Scanning - Microsoft Community


bought new printer/scanner.  when try scan using scanner icon in windows 8, not see new printer/scanner tries scan old one.  i have deleted old printer printers , devices , new printer default.  how scanner option see new printer?

hi,

one of possible reasons why computer still detects old printer driver files remained installed on computer causes system not read latest drivers installed.

for check, suggest uninstalling old 1 through system settings. after first process, we'll have follow same steps remove, reinstall drivers new printer.

1. press windows logo + x key on keyboard , go control panel.

2. click on programs , features.

3. software provided printer manufacturer in program list.

4. click on uninstall remove computer.

5. follow on-screen instructions complete process.

6. restart computer if prompted.

to know more steps on how reinstall new drivers, kindly refer microsoft support link.

let know if have further questions.



Office / Unknown/other / Windows 8 / Office 2013



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