User's attachments (excel,word, pdf, etc...) now being - Microsoft Community


so ever since reinstalled office on user's computer reset, attachments (all kinds) not being presented in normal way (right under subject line).  instead attached in body of message , represented bitmap picture looks it's 1990. having not run issue before have no idea start.

anybody have experience running issue , have ideas?

hi duckincamas,

 

can share screenshots symptom?

to better understand situation, i’d confirm following information:

  1. what’s detailed version of outlook client , os?
  2. please try running outlook in safe mode see if issue persists. press ctrl while click outlook icon

 

regards,

rick



Office / Outlook / Windows 10 / Office 365 for business



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