Outlook 2013 won't receive e/mail (Windows 10) - Microsoft Community


all of sudden imap configured outlook 2013 won't populate inbox of desktop pc anymore.  if send e/mail iphone, desktops outlook sync sent folder properly.  if move e/mail archive folder iphone or laptop, desktop outlook sync folder.  can send e/mails.  thing is, cannot receive e/mails on desktop pc anymore.  no error messages appear. 

i bought office 2013 license few years ago , has worked until few days ago.  didn't install in months not sure cause change.  tried setting root 'inbox' without avail.  removed icloud sync , reinstalled didn't help. 

anyone has ideas how fix this?  absolutely works fine except inbox doesn't populate on 1 of pcs.  no error messages appear.

please help!

hi marcel,

outlook requires proper configurations before can receive or send emails. isolate concern, we’d know following:

  • make , model of pc.
  • the version of windows. know version of windows using, press windows + r open run window, type winver , press enter.
  • email accounts linked on outlook 2013.
  • changes you’ve made prior issue.
  • if have changed password on email account.

we’re looking forward response.



Office / Outlook / Windows 10 / Office 2013



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