Messages disappearing from folders: Outlook for Mac - Microsoft Community


split thread.

hi gary & craig, 

have been able resolve issue? still having same exact problem. move emails inbox specific folders, , emails randomly disappear , can't search them anywhere (and it's important emails of course!). our guy hasn't been able figure out. let me know if have found solution this. 

best,

jessica 

hi jessica,

may know outlook client version using? please provide detailed information this.

how did set email account on outlook client, via exchange or pop/imap?

issue happen every moving email or specific emails?

able find disappeared emails via using outlook web app?

when say“i move emails inbox specific folders”, mean manually moving or using rules?

if manually move email inbox specific folder, suggest create rule see whether problem still occurs?

best regards,
shyamal


Office / Outlook / Mac / Office 365 for business



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