Office 365 Outlook - Connected Account quit working - Microsoft Community


have used connected accounts feature on 8 or months have been using product. of sudden quit bringing in emails connected account. account status "ok" no longer works. deleted , added account @ least dozen times , each time ok status, still not bring in emails connected account. happened? how fix it? thanks.

hi gnstax,

 

thank post. understand have setup connected account in outlook on web (owa), emails not update anymore. let me know if misunderstood, please provide me details on how have setup connected account.

 

first refer article, let me know see on upper left corner of owa (outlook.com / outlook mail / office 365).

 

please provide following information narrow down issue:

1. try login web service site of connected account , check if current username , password works.

2. try clear cache of browser , try other browsers check if issue related browsers use.

3. check if connected account enables two-step verification, go email account , turn off two-step verification.

4. browser using (edge, ie9/10/11, chrome, firefox, etc.)

5. type of connected account (imap/pop3), , email service (gmail, outlook.com, hotmail, etc.)

 

looking forward updates.

 

best regards,

ruel



Office / Outlook / Other/unknown / Office 365 for business



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