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Office / Outlook / Mac / Office 365 for business
hi monica,
thanks reply.
from information provide, find version of outlook for mac not up-to-date, suggest update version of outlook see if issue still happens.
please refer article: check office mac updates automatically .
if cannot autoupdate version of outlook mac, suggest follow steps in part of more microsoft autoupdate in article above troubleshoot , try update outlook latest version again.
if issue still exists after updating outlook latest version, suggest create new test profile test if still happen. please follow article: https://support.office.com/en-us/article/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d .
note: before create new profile, please outlook data export items archive file in outlook mac to prevent data loss.
thanks,
amanda
Office / Outlook / Mac / Office 365 for business
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