Outlook Mac App won't connect to Exchange Server - Microsoft Community


split thread.

hi,

i have same problem. 

we're running office 365 , web mail works fine outlook mac app won't connect , sync. askin password won't accept it.

outlook not offline.

the indicator yellow in account settings

thx

peter

hi peter,

based on description, issue seems caused mac os update , update made config files relate outlook client corrupted. please try steps below , see if there improvement:

1. go keychain access.

2. search "exchange" under login --> items , delete everything.

3. search "office" , delete everything.

4. search "adal" , delete everything.

5. launch outlook.

6. activation prompt , if account added see password prompt app , adal again. please 2-factor authentication if asked to.

 

if doesn’t help, need collect information below troubleshooting:
1. can add office 365 account on other office suites such word on mac?

2. can configure other types of email accounts such outlook.com email accounts on outlook mac client?

3. detailed outlook mac version.



in addition, please informed microsoft aware of issue , investigating it. updates, suggest monitor thread below:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac/authentication-failedcheck-your-account/063826c1-1e4c-40ba-9bfa-54e745925fc1


thanks,
mouran


Office / Outlook / Mac / Office 365 for business



Comments

Post a Comment

Popular posts from this blog

Outlook Rules not Running Automatically - Microsoft Community

i have 3 rules in outlook 2013 installation set when email arrives check words in body, subject or header.  the rules not seem run automatically.  when run rules manually seem work fine.  i've had problem quite while.  recently, created new outlook profile did not fix issue.  i went , changed srs file srs.old did not fix either. please provide me suggestions fix. hi neil, in order isolate issue, we'd following information: have made recent changes or applied update device prior issue? which email account using? personal email account or work email account? for initial troubleshooting, suggest deleting rules , create again. this, may refer article below: manage email messages using rules looking forward response. Office / Outlook / Windows 10 / ...
Read more

message deleted by transport agent, event: LED=550 4.3.2 - Microsoft Community

i waiting email verification code *** email address removed privacy *** after signing visual studios account. have run message trace see why email not being delivered , given following message: led=550 4.3.2 queue.transportagent; message deleted transport agent i have looked error , saying message being stuck in queue, resolve unfreeze queue. however, in order need exchange toolbox or exchange management, no longer exists office 365 since eac came about. yet haven't found queue viewers in eac can manage , unfreeze queue.   my spam filter set @ 'bypass spam filters'. have whitelisted domain, , have set connection filter allows ip address domain come through. however, after running message trace, email still being dropped. any insight on why happening?  thanks hi suean-work, according description, have try many settings on side. confirm again ‘bypass spam filters’ settings. did mean have c...
Read more

Microsoft Office Exchange Error message - Microsoft Community

Image
received message when trying send email few users outlook desktop client  i checked of users , of them received emails others did not  working within wireless environment in office  any great thank in advance  your message did not reach or of intended recipients.         subject:  fw: panther: hold working sessions gt/rightpont       sent:     6/9/2017 11:26 am   the following recipient(s) cannot reached:         dax scott on 6/9/2017 11:26 am       giulia sergi on 6/9/2017 11:26 am       kia horton on 6/9/2017 11:26 am       micah swigert on 6/9/2017 11:26 am       rob hendricks on 6/9/2017 11:26 am       sarah wallace on 6/9/2017 11:26 am    ...
Read more