Outlook 2016 doesn't show/receive unread mails - Microsoft Community


good day,

i have problem outlook imap account: if mail can sent , received account, happens if open 1 of folders (inbox, sent etc).
if click "send/recieve", no new mail appears in account's inbox (but in others).
i've tried many possible solutions such as:

-rebuilding profile solution lasted week before getting not showing on inbox, again
-scan/correct problems on *.pst (nothing changed)
-disabled accelerated graphics (nothing changed)
-use /cleanips switch (nothing changed).

worse, same account linked , viewed user doesn' seem have same issue: can see new emails without selecting folder of account.


thank in advance
d.r.

hello davide,

there several workarounds can perform issue fixed. suggest repair office application first, repair outlook data files (.pst , .ost). these links contain troubleshooting steps can follow resolve problem outlook 2016.

let know if these workaround solve problem.



Office / Outlook / Windows 10 / Office 2016



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