Outlook 2011 - microsoft database daemon has encountered a problem and - Microsoft Community
i'm running mac os sierra (10.12.4) on late 2012 mpb (16gb ram, 768ssd), , updated office 2011 latest version (for word, 14.7.3) ... can't version of outlook because when launch it, crashes error below ...
i've tried rebuilding database file ... no luck ... haven't gone far remove/reinstall office 2011 mac ...
appreciate workarounds other reinstalling entire product ...
microsoft error reporting log version: 2.0
error signature:
exception: exc_bad_access
date/time: 2017-04-19 20:29:44 +0000
application name: microsoft database daemon
application bundle id: com.microsoft.outlook.databasedaemon
application signature: mdlr
application version: 14.7.3.170325
crashed module name: microsoft database daemon
crashed module version: 14.7.3.170325
crashed module offset: 0x0004b1b4
blame module name: microsoft database daemon
blame module version: 14.7.3.170325
blame module offset: 0x0004b1b4
application lcid: 1033
extra app info: reg=en loc=0x0409
crashed thread: 0
thread 0 crashed:
# 1 0x000f51b4 in swapvisiblecolinfoarraystoretohost(opaquefmswaptohostdata*, unsigned long) + 0x0000249c (microsoft database daemon + 0x0004b1b4)
# 2 0x00120b57 in std::_rb_tree<unsigned long, unsigned long, std::_identity<unsigned long>, std::less<unsigned long>, std::allocator<unsigned long> >::insert_unique(unsigned long const&) + 0x000064b1 (microsoft database daemon + 0x00076b57)
# 3 0x00122b2d in std::_rb_tree<unsigned long, unsigned long, std::_identity<unsigned long>, std::less<unsigned long>, std::allocator<unsigned long> >::insert_unique(unsigned long const&) + 0x00008487 (microsoft database daemon + 0x00078b2d)
# 4 0x00122b8c in std::_rb_tree<unsigned long, unsigned long, std::_identity<unsigned long>, std::less<unsigned long>, std::allocator<unsigned long> >::insert_unique(unsigned long const&) + 0x000084e6 (microsoft database daemon + 0x00078b8c)
# 5 0x00123466 in std::_rb_tree<unsigned long, unsigned long, std::_identity<unsigned long>, std::less<unsigned long>, std::allocator<unsigned long> >::insert_unique(unsigned long const&) + 0x00008dc0 (microsoft database daemon + 0x00079466)
# 6 0x000f6eb0 in swapvisiblecolinfoarraystoretohost(opaquefmswaptohostdata*, unsigned long) + 0x00004198 (microsoft database daemon + 0x0004ceb0)
# 7 0x000f6fe7 in swapvisiblecolinfoarraystoretohost(opaquefmswaptohostdata*, unsigned long) + 0x000042cf (microsoft database daemon + 0x0004cfe7)
# 8 0x00148489 in csharedmemptr<databasebroadcastmessage::recordchangedmessage>::~csharedmemptr() + 0x0000490b (microsoft database daemon + 0x0009e489)
# 9 0x0013d159 in csharedmemptr<databasebroadcastmessage::foldercountchangedmessage>::~csharedmemptr() + 0x000049e7 (microsoft database daemon + 0x00093159)
# 10 0x001449a1 in csharedmemptr<databasebroadcastmessage::recordchangedmessage>::~csharedmemptr() + 0x00000e23 (microsoft database daemon + 0x0009a9a1)
# 11 0x0010c916 in swapdbtaskclusterhosttostore(opaquefmswaptostoredata*, unsigned long) + 0x00002760 (microsoft database daemon + 0x00062916)
# 12 0x943053d1 in ___cfmessageportperform + 0x000002d1 (corefoundation + 0x0012b3d1)
# 13 0x94267db5 in ___cfrunloop_is_calling_out_to_a_source1_perform_function__ + 0x00000035 (corefoundation + 0x0008ddb5)
# 14 0x94267d15 in ___cfrunloopdosource1 + 0x00000215 (corefoundation + 0x0008dd15)
# 15 0x9425fc79 in ___cfrunlooprun + 0x000009f9 (corefoundation + 0x00085c79)
# 16 0x9425f01a in _cfrunlooprunspecific + 0x000001fa (corefoundation + 0x0008501a)
# 17 0x9425ee0b in _cfrunloopruninmode + 0x0000007b (corefoundation + 0x00084e0b)
# 18 0x93952396 in _runcurrenteventloopinmode + 0x0000010c (hitoolbox + 0x00029396)
# 19 0x93952182 in _receivenexteventcommon + 0x000001ee (hitoolbox + 0x00029182)
# 20 0x93ad63f3 in __acquirenextevent + 0x0000003d (hitoolbox + 0x001ad3f3)
# 21 0x93ac86a1 in _runapplicationeventloop + 0x000000b0 (hitoolbox + 0x0019f6a1)
# 22 0x0010cb69 in swapdbtaskclusterhosttostore(opaquefmswaptostoredata*, unsigned long) + 0x000029b3 (microsoft database daemon + 0x00062b69)
# 23 0x000adff6 in + 0x000014df (microsoft database daemon + 0x00003ff6)
x86 thread state:
eax: 0x0008690e ebx: 0x00000000 ecx: 0xbff53468 edx:0x030b0008
edi: 0x0008690e esi: 0x7b35c630 ebp: 0xbff52f38 esp:0xbff52ef0
ss: 0x00000023 eip: 0x000f51b4 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010202
thread 1:
# 1 0xa17d56f2 in ___semwait_signal + 0x0000000a (libsystem_kernel.dylib + 0x0001b6f2)
# 2 0xa175421d in _sleep$unix2003 + 0x0000002a (libsystem_c.dylib + 0x0007921d)
# 3 0x0036d992 in _merpcreatesession + 0x00000b3f (merp + 0x00003992)
# 4 0x0036d05e in _merpcreatesession + 0x0000020b (merp + 0x0000305e)
# 5 0x0036cfe9 in _merpcreatesession + 0x00000196 (merp + 0x00002fe9)
# 6 0x0036e586 in _merpcreatesession + 0x00001733 (merp + 0x00004586)
# 7 0xa18b9073 in __pthread_body + 0x000000b8 (libsystem_pthread.dylib + 0x00004073)
# 8 0xa18b8fbb in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003fbb)
# 9 0xa18b8876 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00003876)
x86 thread state:
eax: 0x0000014e ebx: 0xb06b8ad8 ecx: 0xb06b8a6c edx:0xa17d56f2
edi: 0xa1754315 esi: 0x00000000 ebp: 0xb06b8ab8 esp:0xb06b8a6c
ss: 0x00000023 eip: 0xa17d56f2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000202
thread 2:
# 1 0xa17d5cba in ___workq_kernreturn + 0x0000000a (libsystem_kernel.dylib + 0x0001bcba)
# 2 0xa18b8852 in _start_wqthread + 0x00000022 (libsystem_pthread.dylib + 0x00003852)
x86 thread state:
eax: 0x00100170 ebx: 0xb04b0b38 ecx: 0xb04b0b0c edx:0xa17d5cba
edi: 0xa18b8886 esi: 0xb04b0b34 ebp: 0xb04b0b48 esp:0xb04b0b0c
ss: 0x00000023 eip: 0xa17d5cba cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
thread 3:
# 1 0x00000000 in ( + 0x00000000)
# 2 0x00000000 in ( + 0x00000000)
x86 thread state:
eax: 0x00000000 ebx: 0x00000000 ecx: 0x00000000 edx:0x00000000
edi: 0x00000000 esi: 0x00000000 ebp: 0x00000000 esp:0x00000000
ss: 0x00000023 eip: 0x00000000 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x00000023 eflags:0x00000200
loaded modules:
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1: mbukernel (14.7.3.170325 reg=english loc=0x0000: /applications/microsoft office 2011/office/mbukernel.framework/versions/14/mbukernel
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4: mbunamedstrings (14.7.3.170325 reg=english loc=0x0000: /applications/microsoft office 2011/office/mbunamedstrings.framework/versions/14/mbunamedstrings
5: mbulocale (14.7.3.170325 reg=en loc=0x0000: /applications/microsoft office 2011/office/mbulocale.framework/versions/14/mbulocale
6: mbustrings (14.7.3.170325 reg=en loc=0x0000: /applications/microsoft office 2011/office/mbustrings.framework/versions/14/mbustrings
7: cocoatooltipparser (14.7.3.170325 reg=english loc=0x0000: /applications/microsoft office 2011/office/cocoatooltipparser.framework/versions/14/cocoatooltipparser
8: microsoftcomponentplugin (14.7.3.170325 reg=en loc=0x0000: /applications/microsoft office 2011/office/microsoftcomponentplugin.framework/versions/14/microsoftcomponentplugin
9: powerplant (14.7.3.170325 reg=english loc=0x0000: /applications/microsoft office 2011/office/powerplant.framework/versions/14/powerplant
10: powerplantcore (14.7.3.170325 reg=english loc=0x0000: /applications/microsoft office 2011/office/powerplantcore.framework/versions/14/powerplantcore
11: mviewlib (14.7.3.170325 reg=en loc=0x0000: /applications/microsoft office 2011/office/mviewlib.framework/versions/14/mviewlib
12: wlmstrings (14.7.3.170325 reg=en loc=0x0000: /applications/microsoft office 2011/office/wlmstrings.framework/versions/14/wlmstrings
13: mbuinstrument (14.7.3.170325 reg=en loc=0x0000: /applications/microsoft office 2011/office/mbuinstrument.framework/versions/14/mbuinstrument
14: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
15: microsoftmenulibrary (14.7.3.170325 reg=english loc=0x0000: /applications/microsoft office 2011/office/microsoftmenulibrary.framework/versions/14/microsoftmenulibrary
16: cocoaui (14.7.3.170325 reg=english loc=0x0000: /applications/microsoft office 2011/office/cocoaui.framework/versions/14/cocoaui
17: microsoftsetupui: /applications/microsoft office 2011/office/microsoftsetupui.framework/microsoftsetupui
18: wincrypto (14.7.3.170325 reg=english loc=0x0000: /applications/microsoft office 2011/office/wincrypto.framework/versions/14/wincrypto
19: wlmkernel (14.7.3.170325 reg=english loc=0x0000: /applications/microsoft office 2011/office/wlmkernel.framework/versions/14/wlmkernel
20: molc (14.7.3.170325 reg=en loc=0x0000: /applications/microsoft office 2011/office/molc.framework/versions/14/molc
21: mbupgx.dylib: /applications/microsoft office 2011/office/microsoftsetupui.framework/libraries/mbupgx.dylib
22: agl (agl-3.3.1 reg=english loc=0x0000: /system/library/frameworks/agl.framework/versions/a/agl
23: avfoundation (1187.36 reg=english loc=0x0000: /system/library/frameworks/avfoundation.framework/versions/a/avfoundation
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37: applicationservices (48 reg=english loc=0x0000: /system/library/frameworks/applicationservices.framework/versions/a/applicationservices
38: ats: /system/library/frameworks/applicationservices.framework/versions/a/frameworks/ats.framework/versions/a/ats
39: libfontparser.dylib: /system/library/frameworks/applicationservices.framework/versions/a/frameworks/ats.framework/versions/a/resources/libfontparser.dylib
40: libfontregistry.dylib: /system/library/frameworks/applicationservices.framework/versions/a/frameworks/ats.framework/versions/a/resources/libfontregistry.dylib
41: colorsync (502.2 reg=english loc=0x0000: /system/library/frameworks/applicationservices.framework/versions/a/frameworks/colorsync.framework/versions/a/colorsync
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52: commonpanels (98 reg=english loc=0x0000: /system/library/frameworks/carbon.framework/versions/a/frameworks/commonpanels.framework/versions/a/commonpanels
53: hitoolbox: /system/library/frameworks/carbon.framework/versions/a/frameworks/hitoolbox.framework/versions/a/hitoolbox
54: htmlrendering (1.1.4 reg=english loc=0x0000: /system/library/frameworks/carbon.framework/versions/a/frameworks/htmlrendering.framework/versions/a/htmlrendering
55: (49 reg=english loc=0x0000: /system/library/frameworks/carbon.framework/versions/a/frameworks/help.framework/versions/a/help
56: imagecapture (9.0 reg=english loc=0x0000: /system/library/frameworks/carbon.framework/versions/a/frameworks/imagecapture.framework/versions/a/imagecapture
57: ink (219 reg=english loc=0x0000: /system/library/frameworks/carbon.framework/versions/a/frameworks/ink.framework/versions/a/ink
58: navigationservices (225 reg=english loc=0x0000: /system/library/frameworks/carbon.framework/versions/a/frameworks/navigationservices.framework/versions/a/navigationservices
59: openscripting: /system/library/frameworks/carbon.framework/versions/a/frameworks/openscripting.framework/versions/a/openscripting
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83: coretext: /system/library/frameworks/coretext.framework/versions/a/coretext
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112: libcorefscache.dylib: /system/library/frameworks/opengl.framework/versions/a/libraries/libcorefscache.dylib
113: libcorevmclient.dylib: /system/library/frameworks/opengl.framework/versions/a/libraries/libcorevmclient.dylib
114: libgfxshared.dylib: /system/library/frameworks/opengl.framework/versions/a/libraries/libgfxshared.dylib
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212: libc++abi.dylib: /usr/lib/libc++abi.dylib
213: libcmph.dylib: /usr/lib/libcmph.dylib
214: libcompression.dylib: /usr/lib/libcompression.dylib
215: libcoretls.dylib: /usr/lib/libcoretls.dylib
216: libcoretls_cfhelpers.dylib: /usr/lib/libcoretls_cfhelpers.dylib
217: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
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219: libcups.2.dylib: /usr/lib/libcups.2.dylib
220: libenergytrace.dylib: /usr/lib/libenergytrace.dylib
221: libheimdal-asn1.dylib: /usr/lib/libheimdal-asn1.dylib
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223: libicucore.a.dylib: /usr/lib/libicucore.a.dylib
224: liblangid.dylib: /usr/lib/liblangid.dylib
225: liblzma.5.dylib: /usr/lib/liblzma.5.dylib
226: libmarisa.dylib: /usr/lib/libmarisa.dylib
227: libmecabra.dylib: /usr/lib/libmecabra.dylib
228: libnetwork.dylib: /usr/lib/libnetwork.dylib
229: libobjc.a.dylib: /usr/lib/libobjc.a.dylib
230: libpam.2.dylib: /usr/lib/libpam.2.dylib
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232: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
233: libsandbox.1.dylib: /usr/lib/libsandbox.1.dylib
234: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
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237: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
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243: libcopyfile.dylib: /usr/lib/system/libcopyfile.dylib
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245: libdispatch.dylib: /usr/lib/system/libdispatch.dylib
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247: libkeymgr.dylib: /usr/lib/system/libkeymgr.dylib
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251: libquarantine.dylib: /usr/lib/system/libquarantine.dylib
252: libremovefile.dylib: /usr/lib/system/libremovefile.dylib
253: libsystem_asl.dylib: /usr/lib/system/libsystem_asl.dylib
254: libsystem_blocks.dylib: /usr/lib/system/libsystem_blocks.dylib
255: libsystem_c.dylib: /usr/lib/system/libsystem_c.dylib
256: libsystem_configuration.dylib: /usr/lib/system/libsystem_configuration.dylib
257: libsystem_coreservices.dylib: /usr/lib/system/libsystem_coreservices.dylib
258: libsystem_coretls.dylib: /usr/lib/system/libsystem_coretls.dylib
259: libsystem_dnssd.dylib: /usr/lib/system/libsystem_dnssd.dylib
260: libsystem_info.dylib: /usr/lib/system/libsystem_info.dylib
261: libsystem_kernel.dylib: /usr/lib/system/libsystem_kernel.dylib
262: libsystem_m.dylib: /usr/lib/system/libsystem_m.dylib
263: libsystem_malloc.dylib: /usr/lib/system/libsystem_malloc.dylib
264: libsystem_network.dylib: /usr/lib/system/libsystem_network.dylib
265: libsystem_networkextension.dylib: /usr/lib/system/libsystem_networkextension.dylib
266: libsystem_notify.dylib: /usr/lib/system/libsystem_notify.dylib
267: libsystem_platform.dylib: /usr/lib/system/libsystem_platform.dylib
268: libsystem_pthread.dylib: /usr/lib/system/libsystem_pthread.dylib
269: libsystem_sandbox.dylib: /usr/lib/system/libsystem_sandbox.dylib
270: libsystem_secinit.dylib: /usr/lib/system/libsystem_secinit.dylib
271: libsystem_symptoms.dylib: /usr/lib/system/libsystem_symptoms.dylib
272: libsystem_trace.dylib: /usr/lib/system/libsystem_trace.dylib
273: libunwind.dylib: /usr/lib/system/libunwind.dylib
274: libxpc.dylib: /usr/lib/system/libxpc.dylib
operating system information
operating system: mac os x 10.12.4 (build 16e195)
cpu: intel core duo, number: 8, speed: 2147 mhz
gestaltphysicalramsizeinmegabytes err = 0, result = 16384 mb
gestaltsystemversion err = 0, result = 0x1094
screen: 1920 x 1200, depth = 32, ltbr = 0, 0, 1200, 1920
microsoft application information:
error reporting uuid: 93304f56-ab7e-47e9-add7-eb596c3f85fd
time launch: 0 hours, 27 minutes, 49 seconds
total errors on client: 96
hi tjf,
do need further assistance?
thanks,
gary
Office / Outlook / Mac / Office 2011 for Mac
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