Outlook Profile issue - Microsoft Community


dear team

we in hybrid deployment , users having issue while connecting or configuring outlook.

the error " connection ms exchange unavailable ,outlook must online or connected complete action" users outlook showing disconnected.

the effected users using office 2010 , please on issue .

i see auto discovery & outlook.office365.com able ping desktop.

thanks

hi asharaf10,

 

firstly, autodiscover record should pointed on-premise exchange server in hybrid environment.

 

if issue persisits, i’d collect information:

 

  1. what’s version of on-premise exchange servers?
  2. are these users in cloud or on-premise?
  3. about “he effected users using office 2010”, have other clients? if so, these effected users work on other outlook clients?
  4. since office 2012 left mainstream support on october 2012 , office 365 not offer code fixes resolve problems encounter when using service office 2010, office 365 features may not work well. may know whether can upgrade office 2010 office 2016?

 

best regards,

erick



Office / Outlook / Other/unknown / Office 365 for business



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