Outlook is trying to retrieve data from the server - Microsoft Community


i hope can suggest solution problem.

i've last couple of months been having repeated problems outlook part of office 365.  problem when sending email , swapping between folders, outlook hangs 30 seconds , reports "outlook trying retrieve data server office exchange".  it's intermittent, not time, sufficiently frequent annoying - in fact outlook pretty unusable. 

outlook behaves ok when pc first started after 10 or 15 mins issue commences.

i have been in touch ms answer desk, after several calls escalated level 2.  promised me call on 2 occasions none came.

here's have done far:

  • confirmed i'm running latest versions of office , windows 10 (creator update installed last week)
  • created new profiles
  • disabled add-ons
  • uninstalled , reinstalled office
  • updated driver on graphics card
  • checked account settings - outlook works fine on cheap laptop
  • run outlook in safe mode
  • confirmed pc manufacturer hard disk (actually ssd) working ok , in view software problem

unfortunately none of these have resolved annoying problem.  have been using outlook many years without difficulty.  pc less year old, , until ran outlook fine, when internet connection slower is.

inspiration , ideas welcome.  pursue directly microsoft support.

edwin

i run these 2 ms utilities against outlook, in first, whether detects errors apposed advisories

https://www.microsoft.com/en-gb/download/details.aspx?id=36852

if full ex mail account

https://testconnectivity.microsoft.com/#&&vdp5mguseft2xadnvyu932b+bnmxzldezzgfifdjmr43niattkwogxkkaxppbuunbhywmuy0qtizu4y9oagimdh5qq5pdm6wqjsvixo2dndrbkbtymab82ghvfbhvic1qzs0hir2q1gy08yyyd36dndvzmfktkeg15/axl2t/hq47c48eqsvmdzp/vnqgo3tzpqqig==



Office / Outlook / Windows 10 / Office 365 Home



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