Office 365 and Outlook folders not syncing - Microsoft Community

we transitioned office 365.  i use outlook 2016 activity, however, none of old emails (filed in folders) showing in outlook.  i able move emails (from outlook) folders , appear in office 365 not outlook.  

the setting in outlook offline mail (cached settings) on all.

hi michelle,

 

please provide following information better understanding:

1. detailed steps “i able move emails (from outlook) folders , appear in office 365 not outlook.” screenshots appreciated.

2. “transitioned office 365,” can tell how transitioned mailbox data office 365? connected accounts, imap migration or other method? if not office 365 administrator, please contact him , ask help.

3. detailed version of outlook client , os version.

 

thanks,

barry

Office / Outlook / Other/unknown / Office 365 for business