Cant Find Outlook 2016 attachments - Microsoft Community


when email attachments can open , see them fine.  but if reply or forward  to email, later on go inbox , can no longer see attachments.  i see little paper clip icon, when open email, not their.   have remember save attachment before reply.    can't find them in sent box or anywhere have ask person send them again.  embarassing

hi energy4you,

since others in organization not encounter issue, based on knowledge, issue related outlook client.

so identify this, suggest configure account in pc outlook works fine see if issue exists.

if not, can follow methods below see if can resolve issue:

1.       update outlook client latest version. please refer article:

https://support.office.com/en-us/article/install-office-updates-2ab296f3-7f03-43a2-8e50-46de917611c5 .

2.       if methods above don’t work, exclude if issue caused other program on computer, reboot computer clean boot. please refer article: how perform clean boot in windows.

3.       there possibility issue related current profile. if #1 , #2 don’t help, suggest create new profile , perform test. please refer article: https://support.office.com/en-us/article/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d.

if issue happens when log account pc works fine, issue related email account.

thanks,

amanda



Office / Outlook / Windows 10 / Office 365 for business



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