Issue with outlook.office365.com : Select a certificate that you - Microsoft Community


hi forum members,

windows 7 enterprise

internet explorer 11

getting following message after entering correct password.

"for security reasons, require additional information verify account

select certificate want use authentication. if cancel operation, please close browser , try again."

this message stays 2-3 seconds , "this page can’t displayed".

any clue on this. outlook.office365.com works fine in chrome browser.

thanks,

g joe

i couldn’t find root cause. workaround,  recreated user profile (c:\users\<username>) , fixed issue.



Office / Outlook / Windows other / Office 365 for business



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