Office 365 Web Portal Not Syncing with Outlook - Microsoft Community


my work email through office 365 flowing find on both versions of outlook 2016 on pc , mac. outlook on web portal seems creating new inbox doesn't sync others. migration issue? user, not group. because of cannot access sharepoint or onedrive.

i worked our providers sync password email, server, etc , went fine , dandy. removed older versions of ms office 2011 , reinstalled 2016.

getting frustrated. advice welcomed.

hi alison,

 

based on experience, both outlook pc version , mac version can sync emails outlook web app (owa) same exchange account. according description, maybe there exchange account stored in browser cache. so, suggest clear browser cache check if issue persists.

 

meanwhile, not safe share password others. so, please let admin reset password check if issue persists.

 

to narrow down issue, we'd confirm following information:

  1. you can receive work email on outlook 2016 pc version , mac version. emails can received on owa?
  2. did issue occur before?
  3. how did uninstall ms office 2011? can refer article check if ms office 2011 uninstall completely.

 

meanwhile, we'd collect exchange account check configure in our side. protect privacy, have sent private message collect it.

 

regards,

rudy



Office / Outlook / Other/unknown / Office 365 for business



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