Cannot add email account to Outlook for Mac - Microsoft Community


hi,

i use office 365 business premium @ work , have installed outlook on mac laptop. i've been attempting add work account outlook, keep getting error saying "this exchange account cannot added. note outlook can connect mailboxes on exchange server 2010 sp2 or later."

i've been told since installed outlook through office365 website should have prompted me sign in once finished installing, didn't happen either. have tried uninstalling , reinstalling outlook , there no change. 

any assistance appreciated.

thanks!

hi kate,

based on error message, should using outlook 2011 mac. right?

firstly, please make sure outlook client , exchange server have been updated latest version.

secondly, use account log owa (https://outlook.office.com/) verify credential correct. also, in username field, enter full email address. should like: *** email address removed privacy ***.

thirdly, if go outlook > preferences > accounts,  then click advanced, make sure connecting to https://outlook.office365.com/ews/exchange/asmx> the box checked for use ssl connect> the box checked for log in exchange account credentials.

if issue persists after that, please let know domain via private message for further assistance. 

best regards,

vanessa



Office / Outlook / Mac / Office 365 for business



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