Cannot play media in PowerPoint - Microsoft Community


split thread.

hello parth p patel,

i tried follow steps , boxes unchecked , still had no success in playing video of .mp4 format in power point.

i have 365 version , month ago had no trouble see video in computer , have flowing message: "cannot play media". tried convert file .avi , had same issue. tried find codecs but, not find updated ones.

appreciate help.

thank in advance,

olga

hi olga,

 

you can try optimizing media in presentation compatibility.

 

1. on file tab of ribbon, select info.

2. if media in presentation inserted in format might have compatibility issues when played on device, optimize compatibility option appear. if doesn’t appear, don’t have compatibility issues , ready share.

3. select optimize compatibility*. powerpoint improve media requires optimization.

when optimize compatibility button appears, provides summary of resolutions of potential playback issues. provides list of number of occurrences of media in presentation.

 

you can refer article more information: having video or audio playback issues?

meanwhile, please provide version of powerpoint? can check in file > account and send screenshot us.

regards,

tisky



Office / PowerPoint / Windows 10 / Office 365 for business



Comments

Post a Comment

Popular posts from this blog

Outlook Rules not Running Automatically - Microsoft Community

i have 3 rules in outlook 2013 installation set when email arrives check words in body, subject or header.  the rules not seem run automatically.  when run rules manually seem work fine.  i've had problem quite while.  recently, created new outlook profile did not fix issue.  i went , changed srs file srs.old did not fix either. please provide me suggestions fix. hi neil, in order isolate issue, we'd following information: have made recent changes or applied update device prior issue? which email account using? personal email account or work email account? for initial troubleshooting, suggest deleting rules , create again. this, may refer article below: manage email messages using rules looking forward response. Office / Outlook / Windows 10 / ...
Read more

message deleted by transport agent, event: LED=550 4.3.2 - Microsoft Community

i waiting email verification code *** email address removed privacy *** after signing visual studios account. have run message trace see why email not being delivered , given following message: led=550 4.3.2 queue.transportagent; message deleted transport agent i have looked error , saying message being stuck in queue, resolve unfreeze queue. however, in order need exchange toolbox or exchange management, no longer exists office 365 since eac came about. yet haven't found queue viewers in eac can manage , unfreeze queue.   my spam filter set @ 'bypass spam filters'. have whitelisted domain, , have set connection filter allows ip address domain come through. however, after running message trace, email still being dropped. any insight on why happening?  thanks hi suean-work, according description, have try many settings on side. confirm again ‘bypass spam filters’ settings. did mean have c...
Read more

Microsoft Office Exchange Error message - Microsoft Community

Image
received message when trying send email few users outlook desktop client  i checked of users , of them received emails others did not  working within wireless environment in office  any great thank in advance  your message did not reach or of intended recipients.         subject:  fw: panther: hold working sessions gt/rightpont       sent:     6/9/2017 11:26 am   the following recipient(s) cannot reached:         dax scott on 6/9/2017 11:26 am       giulia sergi on 6/9/2017 11:26 am       kia horton on 6/9/2017 11:26 am       micah swigert on 6/9/2017 11:26 am       rob hendricks on 6/9/2017 11:26 am       sarah wallace on 6/9/2017 11:26 am    ...
Read more