Emails not receiving on laptop (but seen elsewhere) - Microsoft Community


hi there.

i have outlook on windows 8 laptop.

i have added imap account, added pertinent information mail servers, correct.

except no emails come through, despite outlook saying has connected correctly. there no error messages.

all settings same on phone, , receive emails there, laptop goes through motions, doesn't download anything.

i have turned phone off, make sure not downloading files before laptop version of outlook can see them.

i have logged server directly check there emails in there. there plenty.

but outlook refuses either (a) recognise there or (b) recognise should downloaded.

cheers , out of ideas,

chad

hello,

we know more concern. please answer following:

  • when did first encounter issue?
  • were able receive emails before?
  • are having issues outlook.com or outlook mail app?
  • which version of outlook using?
  • any changes took place in computer before issue occurred?

please respond can assist further.

thank you



Office / Outlook / Windows 8 / Office 2016



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