The search function has stopped working in Outlook for Mac Version - Microsoft Community


please fix :-)

hi thomas,

 

i have done tests on lab (outlook 2016 mac 15.31 170117) cannot reproduce issue. suggest follow steps below re-index search database mac outlook.

 

1. open terminal going applications --> utilities --> terminal

2. type "mdimport -l"

3. if see more 1 instance of microsoft outlook spotlight importer.mdimporter, delete outlook application not using, empty trash, restart mac, , go step 1.

4. re-index outlook database using following command, substituting own <user_name>:

mdimport -g "/applications/microsoft outlook.app/contents/library/spotlight/microsoft outlook spotlight importer.mdimporter" -d1 /users/<user_name>/library/group\ containers/ubf8t346g9.office/outlook/outlook\ 15\ profiles/main\ profile 

 

note in command above path after "-g" default path outlook installed. path after "-d1" default path profile. have substitute actual paths if have renamed profile or installed outlook in different location.

 

5. after starting command in step 5 take time complete re-indexing. please wait until re-indexing completes. 

6. quit , re-launch outlook. 

 

if issue persists after performing steps above, need collect information investigation:

 

  1. regarding “search function has stopped working”, please share more details? example, mean search box grey or there no result after searching keywords? screenshots symptom preferred.
  2. can see emails want search out in mailbox?
  3. the detailed version of outlook, such 15.31 (170117). this, click outlook > outlook.

 

any updates appreciated.

 

best regards,

aaron



Office / Outlook / Mac / Office 2016 for Mac



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