Outlook 365 15.33 continuously asking for password - Microsoft Community


hi,

i downloaded latest office 365 on new mac, , setup mail (exchange). works fine 10-15 minutes, ask password again. if ignore outlook disconnect , if enter password continuous function normal 20 minutes, stats again.

i have far deleted keychain related items, installed office, deleted , recreated account no luck.

i had similar issue sometime office 2016, , took allot of effort resolve it, , see many similar complaints others no real resolution. 

please help

ayman 

hi ayman,

i assume problematic account office 365 account. if it’s true, have followed steps below delete keychain?

1. go keychain access.

2. search "exchange" under login --> items , delete everything. 

3. search "office" , delete everything. 

4. search "adal" , delete everything.  

5. launch outlook. 

6. activation prompt , if account added see password prompt app , adal again. please 2-factor authentication if asked , should able login.

if no, please give shot see whether issue can resolved. if yes, please change password , follow steps in article below update password check result:

https://support.office.com/en-us/article/update-your-password-in-outlook-2016-for-mac-4a872757-1016-4363-8ee7-33978f638a51

if issue persists, need information below troubleshoot it:
1. detailed versions of outlook mac client , mac os. example, outlook 2016 mac 15.33(170401) , sierra 10.12.4.

2. detailed steps how configure account on mac client.

3. same issue occur if configure email account such outlook.com account on outlook mac client?

regards,

larry



Office / Outlook / Mac / Office 365 for business



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