Focused Inbox not automatically filtering mail - Microsoft Community


hi,

i have 2 office365 business accounts, different domains on same tenant. both couple of months ago got focused inbox. time filtering worked great. then, of sudden, stopped on 1 of accounts. 

on 1 of accounts now, focused inbox shows on owa , android app, but, mail not automatically filtered in unless i've moved , checked "always move sender option." behaves if disabled heuristics or something. i've been moving mail "other" box manually weeks hoping trained again or something, there has been no change in behavior.

for other account--again same tenant--it works great, always.

what i've tried:

i've disconnected "apps" (i.e., android outlook), turning off , turning on focused inbox in owa settings account, , tried using owa couple of days see if there difference. behavior same.

is there way "reset" focused inbox account or else otherwise diagnose problem? since can't go clutter, has sortof ruined inbox.

hi joe,

i understand 1 of office 365 business accounts has issue focused inbox not recording behavior.

on specific mailbox level, can use following steps "reset" focused inbox feature.

1. connect exchange online powershell via admin credential.

2. run command below.

set-focusedinbox -identity <username> -focusedinboxon $false

then wait while, modify $false value $true.

thanks,

lance




Office / Outlook / Windows 10 / Office 365 for business



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