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split thread.

hi,

i having exact same issue.

would possible find out changed admin? have looked on within our admin settings , cannot find option fix this.

thank you

james

hi james,

detailed information. make sure both working , non-working users have same license assigned /owa policy.

if not, apply same license or policy check issue.

moreover, please provide screenshot both working/non-working user product licenses pages , owa policy via private message further analysis.

•    to check product license, please refer following steps below:

1.    go admin center, choose users > active users.
2.    select box next name of user want check license.
3.    on right, in product licenses row, choose edit.

reference: assign or remove licenses office 365 business

•    use eac check outlook web app mailbox policy
1.    in eac, click recipients > mailboxes.
2.    in work pane, click select mailbox want check outlook web app mailbox policy.  
3.    if you’ve selected mailbox:
4.    under mailbox features, scroll down in details pane email connectivity and click view details.

if have created different outlook web app mailbox policy, provide detailed policy.
here screenshot reference:
 
 
reference: view or configure outlook web app mailbox policy properties

best regards,
shyamal


Office / Outlook / Other/unknown / Office 365 for business



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