Inserting hyperlink into mail causes Outlook to crash and restart - Microsoft Community


configuration office 365 proplus on win 10

when try insert hyperlink in body of email, insert hyperlink screen launches outlook crashes , restarts. outlook throws errors each mailbox 

i have restart pc outlook recognize correct .ost files.

i uninstalled office , reinstalled office , still same behavior.

any ideas on how correct issue?

thanks in advance.

hi richard,

from screenshot, noticed ran office 2013 in computer. experience, if there 2 versions office suite installed in computer, unexpected behavior appear conflict.

and understand if suggest uninstall office 2013, might not convenient you. further troubleshoot issue, please try following troubleshooting methods:

1. pease update outlook mac latest version: https://support.office.com/en-us/article/install-office-updates-2ab296f3-7f03-43a2-8e50-46de917611c5 .

2. repair outlook client by online repair.  please refer repair office control panel part of article: https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b .

3. repair pst files of account referring article: https://support.office.com/en-us/article/repair-outlook-data-files-pst-and-ost-25663bc3-11ec-4412-86c4-60458afc5253.

thanks,

amanda



Office / Outlook / Windows 10 / Office 365 for business



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