Unable to use Exchange in Outlook 2016 for Mac due to Sharepoint error - Microsoft Community


on january 9th, office365 exchange email account started prompting me re-login microsoft. put in credentials , given error says "sorry, we're having server problems, can't add office 365 sharepoint right now. please try again later."

i followed instructions on post delete exchange, adal , office items keychain access: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac/sorry-were-having-server-problems-so-we-cant-add/08c25e0f-70c8-4055-adc7-a3cd0a2a5da8

however, after doing so, issue not persists has gotten worse. window login prompt still comes up, login screen never loads.

not sure go here.

hi saradyson,

 

check if following steps help:

1. make sure have quitted outlook , other office apps. go keychain access

2. search "exchange" under login --> items , delete

3. search "office" , delete

4. search "adal" , delete everything 

5. launch outlook

6. activation prompt.  if account added, see password prompt app , adal again. please 2-factor authentication if asked. , should able login.

 

if not work, please delete account , re-add it. before delete it, please files first avoid unexpected data loss.

turn off antivirus software , disable proxy settings check if there improvement.

 

thanks,

toby



Office / Outlook / Mac / Office 2016 for Mac



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