When updating online meeting series, there's account mismatch - Microsoft Community


i'm trying change skype meeting access permission level company in series of meetings in outlook (2016 mac), when sending update, following error:

"the outlook , skype business (lync) user accounts not match. must sign in both applications using same account."

well, thing have signed in both applications same credentials.

so, how fix this? tried removing account outlook , deleting skype sign-in info , logging in both same outlook365 account.

hi vesa,

 

based on error message, issue may related corresponding office 365 mailbox cannot recognized in outlook client, cached information still stored in profile. have tried re-add office 365 account outlook, suggest create new profile , add account new profile see if issue still exists.

 

if issue still persist, please provide following information better understand situation:

  1. does issue persist when change skype online meeting? please check if can reproduce issue when other actions.
  2. the mac os version.
  3. the outlook client detailed version. check it, please refer article: https://support.office.com/en-us/article/what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19
  4. the skype business version.

 

thanks,

gary 



Office / Outlook / Mac / Office 2016 for Mac



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