Outlook Windows 365 - Microsoft Community


when trying send an email group get: "an unexpected error has occurred".

hi michael,

for better assist you, kindly provide following information:

  • are using web mail or mail app?
  •  have made changes in system prior issue?
  •  what troubleshooting steps have tried far?

for meantime, suggest run computer in safe mode networking check if same issue occur:

  1. press windows logo key windows logo key + on keyboard open settings. if doesn't work, select start button in lower-left corner of screen, select settings.  

  2. select update & security> recovery.  

  3. under advanced startup, select restart now.  

  4. after pc restarts choose optionscreen, select troubleshoot > advanced options> startup settings> restart.  

  5. after pc restarts, you'll see list of options. select 4 or f4 start pc in safe mode. or if you'll need use internet, select 5 or f5 safe mode networking 

keep updated , let know if further questions.



Office / Outlook / Windows 10 / Office 365 Home



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