Unable to change settings using mouse in outlook 2016 - Microsoft Community


i`m using outlook 2016 , wanted switch reading pane right off. tried use mouse navigate view --> reading pane. not highlighted neither i`m able choose off option. , not reading pane menu. can click on menu unable choose option.

this irritating i`m setting outlook preference , not working expected.

hello prabhu,

there possibility outlook profile corrupted or application needs updated. there several factors why experiencing , that's going figure out. before proceed, may know following:

  • what current version of outlook application? can check version going file tab > office account , click outlook.
  • do error code or messages when tried click option on menu tab?
  • have tried launch outlook application in safe mode , test if can click option on menu tab? can launch outlook in safe mode closing first, click windows key+r, type outlook /safe , click ok.

do come required information , glad assist you.



Office / Outlook / Windows 10 / Office 2016



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