Can't enable archiving on synchronised mailbox - Microsoft Community


i have mailbox cloud based on office 365 synchronised on-premises, want enable archiving on mailbox. mailbox has office 365 business essentials license exchange online archiving exchange online license. 

whenever go admin settings mailbox on exchange online admin centre , try enable in-place archiving following message:

'the following error occurred during validation in agent "windows liveid agent": can't enable archive (mailbox name) because user object synchronised on-premises directory. enable cloud-based archive mailbox user, must use on-premises exchange admin centre or exchange management shell'

the user connected mailbox connected our on-premises active directory (not azure), not have on premises exchange admin centre or exchange server our accounts cloud based. how can enable archiving mailbox??

***post moved moderator appropriate forum category.***

hi ryan,

with regards issue you're experiencing in trying enable in-place archiving, highly recommend contact our office 365 business support. may in touch our associates through link.

let know if have other concerns.



Office / Outlook / Other/unknown / Office 365 for business



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