Office 2016 MacOS Sierra - Authentication Failed on Office 365 - Microsoft Community

for last 2 days, have been getting these errors when outlook 2016-macos sierra version 15.30 (latest) tries authenticate against office 365.  i have re-installed office.  nothing works.  apple mail works champ downloading mail same computer, outlook on windows , on iphone.  i have disabled , reset two-factor authentication.   not understand going on.

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02/15/2017 14:47:25.775 com.microsoft.outlook 0x70000760a000                         com.microsoft.outlook timerscope ian13 information {"id": "outlook.app.active", "instance": 33, "action": "start"} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:25.775 com.microsoft.outlook 0x70000760a000                         com.microsoft.outlook uls.heartbeat iaaaa information 651958b6-2110-520d-b121-2e815006cb0a 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:27.570 com.microsoft.outlook 0x7000081cf000                         com.microsoft.outlook outlook.cocoa.events.userinteraction icd6n information shortcut key usage {"modifierflags": 1048840, "eventcharacters": "v"} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:27.573 com.microsoft.outlook 0x7000081cf000                         com.microsoft.outlook outlook.cocoa.events.userinteraction ibvvp information ribbon , menu usage {"eventtype": "key", "area": "menu", "uid": "paste:|(null)"} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:29.365 com.microsoft.outlook 0x7000081cf000                         com.microsoft.outlook identityadalclient ic293 information [adallibrary]s_adallogger {"message": "adalwarning.", "errorcode": 0, "adalmessage": "adalios [2017-02-15 14:47:29 - 15689a03-4452-49fa-bc62-722b8c66a30b] webview error", "additionalinformation": "error domain=webkiterrordomain code=102 \"frame load interrupted\" userinfo={nserrorfailingurlstringkey=urn:ietf:wg:oauth:2.0:oob?code=aqabaaiaaadrnyrq3dhrsrm-4k-adpcjsibmsngdxyc3aqr8ykff2hsjs-hyxqsw671buwykqv0xania90hh6b1rmun_ukqphvds2iwjhakvhal_i7jcj9fa6qwey9_xqstvbxub9ngxk2fjy_f0ikt-y0lvci1bk2uvocj7wlt7zk-vazzqy_adewtcrk4ocymgulcfuzo-eeeyv5liawnpcmrunqm3qafgsrbloyw_dsczb5y_fbp_j7_rek8vi1om6uftkv1bcm7t6qr1gqkz3cw2zthshhc2s77-h5ztc5e8wx9eqfg-_xchtqz3ytwe2aocd_on8qvzwx9i6-ovviczoinqdcphsh252-yacheq9pzbm7glk-h5wqzqrcapdmvk2zbqqkqxvfr59lu8bxeyer3agcgzidp1kvliw1dkuxjoedi8ufv42ejaiaaaahkghb1q4sblcsaxc6idkzgp-3g2vkgl40eyrkojku_cmqwrf7hlmzseebfgpt1lqydlpr-w_qhqtpv9lcmrrk5dciyqefonkeakvc1cxawc1cjwqcaa&state=yt1odhrwcyuzqsuyriuyrmxvz2lulndpbmrvd3mubmv0jtjgy29tbw9ujni9ahr0chmlm0elmkylmkzhdxrvzglzy292zxitcy5vdxrsb29rlmnvbsuyrg&session_state=fe56e50f-35ec-47bb-80dc-34977ab9407b, nslocalizeddescription=frame load interrupted, nserrorfailingurlkey=urn:ietf:wg:oauth:2.0:oob?code=aqabaaiaaadrnyrq3dhrsrm-4k-adpcjsibmsngdxyc3aqr8ykff2hsjs-hyxqsw671buwykqv0xania90hh6b1rmun_ukqphvds2iwjhakvhal_i7jcj9fa6qwey9_xqstvbxub9ngxk2fjy_f0ikt-y0lvci1bk2uvocj7wlt7zk-vazzqy_adewtcrk4ocymgulcfuzo-eeeyv5liawnpcmrunqm3qafgsrbloyw_dsczb5y_fbp_j7_rek8vi1om6uftkv1bcm7t6qr1gqkz3cw2zthshhc2s77-h5ztc5e8wx9eqfg-_xchtqz3ytwe2aocd_on8qvzwx9i6-ovviczoinqdcphsh252-yacheq9pzbm7glk-h5wqzqrcapdmvk2zbqqkqxvfr59lu8bxeyer3agcgzidp1kvliw1dkuxjoedi8ufv42ejaiaaaahkghb1q4sblcsaxc6idkzgp-3g2vkgl40eyrkojku_cmqwrf7hlmzseebfgpt1lqydlpr-w_qhqtpv9lcmrrk5dciyqefonkeakvc1cxawc1cjwqcaa&state=yt1odhrwcyuzqsuyriuyrmxvz2lulndpbmrvd3mubmv0jtjgy29tbw9ujni9ahr0chmlm0elmkylmkzhdxrvzglzy292zxitcy5vdxrsb29rlmnvbsuyrg&session_state=fe56e50f-35ec-47bb-80dc-34977ab9407b}"} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

 com.microsoft.outlook identityadalclient awupo information [adalidentity] getauthenticatedserviceticket {"message": "access token not found resource.", "resourceid": "https://autodiscover-s.outlook.com/", "identityerrorstate": "account in bad state/user account blocked", "adalerror": 3399548929, "authorityurl": "https://login.windows.net/common/oauth2/authorize"} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:30.658 com.microsoft.outlook 0x700007d34000                         com.microsoft.outlook outlook.authentication ic0zc information exhndlr::tokenforid {"eh": 0x0000000xf9774250, "url": "https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml", "id": 0x0000000xf9582330, "tkn": 0x000000000xca8ca0, "tkninfo": 7} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:30.658 com.microsoft.outlook 0x700007d34000                         com.microsoft.outlook outlook.authentication ic0zw information exhndlr::enum new identity valid {"eh": 0x0000000xf9774250, "ctxt": 0x0000000xfd9666f0} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:30.658 com.microsoft.outlook 0x700007bab000                         com.microsoft.outlook identityadalclient ic295 information [adallibrary]s_adallogger {"message": "adalverbose.", "errorcode": 0, "adalmessage": "adalios [2017-02-15 14:47:30 - 1f48f395-e1b1-41fd-a718-cfb18410d30c] adauthenticationcontext", "additionalinformation": "dealloc"} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:30.658 com.microsoft.outlook 0x700007bab000                         com.microsoft.outlook http.request ic3of information collected bearer token. {"requestid": "0x608000c86900.0x7fabf974aef0.56d95d1d-5188-49ae-8eb9-215e8b22610d", "info": 7} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:30.763 com.microsoft.outlook 0x700007bab000                         com.microsoft.outlook http.request ibsbf warning httprequest::sendrequestinternal-authfailure/authretrycount {"requestid": "0x608000c86900.0x7fabf974aef0.56d95d1d-5188-49ae-8eb9-215e8b22610d", "result.value": 19, "result.extvalue": 0} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:30.763 com.microsoft.outlook 0x700007bab000                         com.microsoft.outlook outlook.authentication ic0z7 information ate::invalidt {"te": 0x000000000x51deb0, "ah": 0x00000000x1c51ad8, "httpstatus": 0x00000401} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:30.763 com.microsoft.outlook 0x700007bab000                         com.microsoft.outlook outlook.authentication ib7uw information exhndlr::invalidtd {"eh": 0x0000000xf9774250, "wasvalid": true, "idvalid": false, "status": "invalidtd"} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:30.763 com.microsoft.outlook 0x700007bab000                         com.microsoft.outlook outlook.account.exchange.addaccount.config ibnbj warning autodiscover send {"httperror": 0x00000401} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:30.763 com.microsoft.outlook 0x700007bab000                         com.microsoft.outlook outlook.account.exchange.addaccount.config icwhf information doautodiscoverquery {"httperror": 0x00-18599} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:30.763 com.microsoft.outlook 0x700007bab000                         com.microsoft.outlook outlook.account.exchange.addaccount.config ibnci warning autodiscover exchange settings 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:30.763 com.microsoft.outlook 0x700007bab000                         com.microsoft.outlook outlook.uls.statetracker.information iaw0c information  {"statetracker":"autodiscover operation completed"} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:34.556 com.microsoft.outlook 0x7000081cf000                         com.microsoft.outlook timerscope ian13 information {"id": "outlook.app.active", "instance": 34, "action": "start"} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:34.556 com.microsoft.outlook 0x7000081cf000                         com.microsoft.outlook uls.heartbeat iaaaa information 651958b6-2110-520d-b121-2e815006cb0a 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

02/15/2017 14:47:35.439 com.microsoft.outlook 0x7000081cf000                         com.microsoft.outlook timerscope ian14 information {"id": "outlook.app.active", "instance": 34, "action": "stop", "result": 882902} 29cf5342-e4ac-49af-9ef6-4006a385b8ce 

problem on back-end confirmed microsoft support repeated password authentication requests fixed in 15.31 upcoming.

they fixed our back-end.

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Office / Outlook / Mac / Office 2016 for Mac